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    Contact us

    Question or query, help is at hand. Contact IKEA customer services or find the answer below.

    Customer service working hours during 2020 Chinese New Year:

    From Jan 26th, the service hours of Chat and Phone service will be adjusted to:
    Monday – Sunday: 09:00-21:00
    The date of resumption to regular business hours will be notified separately.
    Sorry for the inconvenience caused.
    Chat service time: Monday – Sunday: 09:00-21:00
    Scan QR code, or click the Chat button on the right to start a conversation.
    Chat
    Get a quick answer from a
    service representative
    Phone
    400-800-2345
    Voice response service time: 7x24 hours
    Agency service time: Monday – Sunday: 09:00-21:00
    E-mail
    E-mail us anytime and we’ll get back to you soon.
    Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.
    IKEA Customer Service E-mail address: CS.CNIKEA@IKEA.COM
    IKEA BUSINESS
    Contact IKEA BUSINESS
    Are you an IKEA BUSINESS customer?
    Our phone lines are open:
    Monday - Friday: 09:00 – 21:00
    Saturday - Sunday: 09:00 – 21:00
    Contact IKEA BUSINESS
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